System-based performance

Technology alone does not solve any problems. This is why team performance within the project is in the focus of attention at syspro. This allows us to provide our customers at each project stage with the combined expertise of an efficient team consisting of industry experts, sales consultants, developers, integrators, system specialists and service engineers.

Our field experts know what really counts for the customer and are working in line with clear principles. They always develop modular concepts only and ensure that exclusively those components will be added, moved or changed in the existing infrastructure, which do not meet the new requirements. Milestones with defined results and transparent change or exit options create fair framework conditions. In the end our customers profit from a predictable project success with maximum investment protection.

Our work is based on the below 8-phase-model:

Independent expertise:
The syspro specialists for system integration in trade and industry prepare a detailed process analysis for our customers and recommend a product-independent course of action.

Integration planning:
Using a stringent requirements specification the integration plan is formulated. The aim is to ensure the smooth synchronisation of the procedures and functions of the future solution with the company processes.

Integration:
Our solutions will be fully integrated in the customer’s processes, also during ongoing business operations, and in already operational ERP systems (e. g. SAP, NAVISION, MS Dynamics NAV and AX) and machine/plant processes.

Installation and customisation: In case of need, the solutions will be individually adapted to processes and requirements as well as to the local infrastructure taking the practical operation, i. e. the real-world environment, into consideration.

Launch:
During the final launch of the IT solution the customer’s decision-makers and company teams will be accompanied in person and the practical success be verified.

Rollout:
For complex projects or the transfer of pilot projects onto the customer’s overall organisation there will be a controlled rollout across all relevant business units and locations.

Support:
Beyond the launch of the project the syspro team ensures a complete service via phone, e-mail, remote support and on-site assignment according to individually defined service levels.

Development:
Findings gained from the implementation phase and new applications will be systematically exploited in the interest of syspro customers: The individual design and implementation of new applications and hardware equipment for specific customer needs permanently expands our range of offered solutions.